9 November 2018
When you go on holiday, the last thing you want to do is worry. A trip to Africa isn’t something you do every day. It has to be a special memory in your lifetime that should be a life thrilling experience, perfect in every way. As a travel agent we consider ourselves vital in planning these special memories, as we take away the worry so you can focus solely on the exciting events to come and what to pack.
We save you money and time
We have great relationships with local providers, which allows us to offer great rates and occasional discounts! Surveys have proven that planning your own holiday takes hours of time. Tell us what you expect of a holiday, what you would like to experience, what level of comfort you want and based on this input we create a custom itinerary, combining flights, transfers, accommodation, tours, visits, meals and exclusive—so you can spend your time on other things!
No hidden fees
In fact, we don’t charge fees at all. Booking fees, reservation fees, credit card fees, they are all included in the price.
We advocate on your behalf
On occasion, things unfortunately can go slightly different than expected. Lost luggage, family affairs at home, an incident, they sometimes do happen. As your travel agent, we will do our utmost to assist you in resolving the issue, we are just one phone call away.
Making it personal
When booking your trip via a general online platform, you tend to get the one-size-fits-all service, not taking into account the numerous variables that come into play. We tailor our services to your individual needs. Have concerns? We talk you through them. Need a hotel that can cater to your allergies? We speak to hotel managers to make sure it’s taken care of. In addition, when calling us, you will be dealing with one of us. We know all the ins and outs of your trip and care about you.
We offer insurance
From guaranteeing availability to knowing if the excursion company is legitimate, booking through us ensures that you will not get duped. However, we do advise all our travellers to have adequate insurance for medical emergencies and trip cancellations.
We are available 24/7
We are on call 24 hours a day, seven days a week. We are there with you throughout the booking process and follow up afterwards. We have a huge network at the destinations we sell, and will be able to sort out any issues speedily.
Contacting an OTA’s customer service line often means wading through a chain of people. We have heard people spending six and a half hours over three days speaking with customer service department.
Last but most important: we are African specialists!
We are African specialists and have a combined African travel experience of over 40 years. We can cater for every need. We will spend time getting to know you so we can design a trip of a lifetime!
